Privacy & Cookie Policy
We process your personal data for the benefit of providing the best possible customer service. We attach great importance to your privacy and treat personal details confidentially and carefully. Personal data is processed in accordance with the legal provisions such as the Data Protection Act and, from 25 May 2018, the General Data Protection Regulation (also known as GDPR).
This privacy statement provides information about the processing of personal data by or on behalf of Merryhatton Garden Centre Ltd and only applies to the use of its customers’ personal data and visitors to the website.
This privacy statement does not apply to websites of third parties, such as websites or apps to which Merryhatton Garden Centre Ltd refers on its website and in its emails. Merryhatton Garden Centre Ltd recommends that you consult the privacy policy of these third parties on the relevant websites.
Identity of Merryhatton Garden Centre Ltd
Merryhatton Garden Centre Ltd is responsible within the meaning of the Data Protection Act and – with effect from 25 May 2018 – the General Data Protection Regulation. This privacy statement provides information about the collection and processing of personal data by or on behalf of Merryhatton Garden Centre Ltd.
Merryhatton Garden Centre Ltd is known under Companies House number SC585293. Merryhatton Garden Centre Ltd has its registered office address at East Fortune, North Berwick EH39 5JS in the United Kingdom and can be reached on the email address: info@merryhatton.co.uk.
How do we collect personal data?
Merryhatton Garden Centre Ltd can receive information from you in the following ways:
- Directly from you including by agreement, if you contact us by email, telephone or in writing, you place an order in our web shop, register for activities, use the customer card or subscribe to our newsletter.
- For the purposes of improving our service we collect various information including through our website, web shop, the use of cookies and customer cards.
- Through third parties: we may use the services of third parties. These third parties then act on behalf of Merryhatton Garden Centre Ltd. This privacy statement also applies to the data collected via these third parties when acting on behalf of Merryhatton Garden Centre Ltd. We are not responsible for the collection of data that does not take place on behalf of Merryhatton Garden Centre Ltd. In this regard, we refer you to the privacy policy of these third parties.
What personal data do we collect?
We may collect the following personal data:
- Contact and account details, including name, address, telephone number, email address, date of birth and other details that you provide.
- We do not save payment and invoice details if you make an online payment via a third party. If you provide this information yourself to us in another way, for example, in writing or by email, it could be that it is stored.
- Website details – such as IP address, traffic and location data and information about the use of our website, web shop, customer card and digital newsletters.
- Information that you submit when you apply for a job with us, such as your CV and any related information.
For what purposes do we collect your personal data?
Merryhatton Garden Centre Ltd uses personal data to enable us to provide customer service on our website, web shop and in our physical shop. More specifically, we ask you to share your personal data with us so that:
- We can maintain and improve our service, understand what our customers require from us and improve our product offer accordingly.
- We fulfil any legal obligations, particularly in regard to consumer rights.
- We can provide you with promotions, offers, tips and information by email and/or post that we believe may be of interest to you.
- We can provide purchase related information such as user guides, usage tips, information, warranty certificates, purchase receipts and related products.
Merryhatton Garden Centre Ltd may send newsletters by email. If you no longer wish to receive a newsletter, you can use the unsubscribe link at the bottom of the newsletter.
Personal data is not used for purposes other than those described above.
With whom do we share your personal data?
Merryhatton Garden Centre Ltd may share your personal data those who provide services on our behalf to enable them to carry out specific assignments for us.
Merryhatton Garden Centre Ltd may be required to provide your details due to a statutory obligation.
Merryhatton Garden Centre Ltd has taken the necessary measures to ensure that personal data is processed and protected in line with UK legislation.
Disabling cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.
Social media
On our website you can share information on social media, through the available social media buttons. The relevant social media can place cookies through these buttons. We have no influence on the use by these parties. They are responsible for the use and provision of data obtained in this way. The privacy policy and the general terms and conditions of the relevant social media are applicable to this use.
How long do we keep your data?
Merryhatton Garden Centre Ltd does not store your data longer than necessary and complies with statutory obligations.
If you cancel a customer card or unsubscribe from our newsletter you can opt to have your data removed in full by submitting a request (see below).
What are your rights?
You must ensure that Merryhatton Garden Centre Ltd has the correct personal data. You can object to the use of certain data by Merryhatton Garden Centre Ltd, or request your data for inspection, correction and/or removal of your (personal) data in writing to the e-mail address info@merryhatton.co.uk. Merryhatton Garden Centre Ltd will respond to your request as quickly as possible, but in any event no longer than four weeks from your request.
Complaints about the use of personal data can be directed to Merryhatton Garden Centre Ltd or to the UK Information Commissioner’s Office.
How do we secure your personal data?
Merryhatton Garden Centre Ltd takes the protection of personal data very seriously and takes appropriate physical, administrative and technical measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.
If you believe that your data is not properly secured or there are indications of misuse, or if you would like more information about the security of your personal data, please contact Merryhatton Garden Centre Ltd on info@merryhatton.co.uk.
Changes
We can change our privacy policy. We will amend any changes to our privacy policy in this privacy statement and recommend that you regularly check our current privacy statement for any changes.
Questions, comments, complaints
If you have any questions, comments or complaints in response to this privacy statement or about the way Merryhatton Garden Centre Ltd handles your personal data, you can contact us by e-mail on info@merryhatton.co.uk.
Cookie Policy
You have every right to not accept cookies on this site and can withdraw consent for usage at any time. The only time where we may be unable to delete your cookie data is when this could infringe the rights of a third party (including our rights) or if you wanted us to delete information that has to be kept by law.
Relevant exemptions are included in both the GDPR and in the Data Protection Act 2018. If you wish to exercise these rights, to enquire about cookie usage, or to make a complaint please contact us at info@merryhatton.co.uk.
What are cookies?
Cookies are little packets of information that are stored on whichever device you have used to visit our site. In most instances, these cookies are stored in your web browser.
A cookie will ‘remember’ where you have been on our site in the past, effectively making it easier for you to use the site in the future. For example, if you’ve visited the site and added something to the basket.
Cookies aren’t viruses and can be deleted at any time by clearing your browser history and saved cookie data or by changing the cookie settings on the relevant device.
Why do we use cookies?
Cookies are a great way to optimise your experience on the site; they will allow the site to remember your preferences, share pages on social media, and to keep a record of whether you’ve added a product to your basket for a future visit. They also help us to understand whether the site is working well and if it isn’t, where we can make improvements.
Cookie types
Functional cookies
We use cookies that are necessary for the website to function properly and to provide a requested service. These cookies are used to save certain user and preferred settings, to save any log in data and to optimise the user-friendliness of the website.
Analytical cookies
We use analytical cookies, such as the Google Analytics cookies, which collect information about the use of the website. These capture, among other things, the number of website visitors, the visited pages and the duration of their stay. The collected data is used to improve our service and optimise the content of the website to the wishes and needs of the users. We have concluded a processor agreement with Google for the use of Google Analytics. This agreement ensures that the Google Analytics cookies have been set in the most privacy-friendly way. We have not given Google permission to use information obtained by us for other Google services.
Tracking or advertising cookies
Tracking cookies are cookies that collect data about the (internet) behaviour of the website user. These tracking cookies are used to enable the user to make optimal use of our website. For example, these cookies are used to record information about the visit so that relevant information can be used for the convenience of the user on a subsequent visit, for example by filling in forms or offering ads that match the (search) profile of the user.
Find out more
Should you want to learn more about cookies, the links below are a useful resource:
https://cookiepedia.co.uk/giving-consent-to-cookies
http://www.allaboutcookies.org/
Google's Privacy & Terms site
Data controller
The data controller for your information is Merryhatton Garden Centre Ltd. registered in the United Kingdom under Company Number SC585293 whose registered office address is: Merryhatton Garden Centre Ltd, East Fortune, North Berwick EH39 5JS.